Return Policy

Listbone LLC · Physical Goods · Effective July 22, 2026

How Physical Sales Work on Listbone

Listbone facilitates contact-based sales for high-value physical goods. Unlike digital purchases, physical goods require a High-Value Seller subscription to list. Buyers contact sellers directly through our Messaging system to negotiate, arrange payment, and coordinate shipping or pickup.

Return Eligibility

Returns for physical goods are governed by the individual seller's stated policy. Before completing a physical goods transaction, buyers should confirm the seller's return terms via messages. Listbone does not mandate a universal return window for physical goods, but encourages sellers to be transparent about return eligibility.

Recommended Return Window

We recommend sellers offer a minimum 7-day return window from delivery for physical goods where the item arrives materially not as described. If the item was accurately described and the buyer changed their mind, returns are at the seller's discretion.

Condition Requirements for Returns

Items accepted for return must be in the same condition as received. Sellers may reject returns for items that have been used, damaged after delivery, or are missing original components unless the buyer can demonstrate the damage was pre-existing.

Return Shipping Costs

Unless a seller explicitly states otherwise, return shipping costs are the responsibility of the buyer. We recommend using a tracked shipping service for all return shipments. Listbone supports UPS, FedEx, and USPS tracking — sellers can provide tracking numbers directly in the order, which buyers can view in their order history.

Items Significantly Not As Described

If a physical item arrives in a condition significantly different from the listing description, contact Listbone at support@listbone.com within 5 days of delivery. Provide your order ID, a description of the discrepancy, and photos of the item received. Listbone may intervene and assist in resolving the dispute.

Digital Items Are Not Returnable

All digital purchases (WAV, MP3, eBook, PDF, etc.) are final and non-returnable. Download tokens are issued at the time of purchase and cannot be revoked or exchanged. See our Refund & Dispute Policy for details specific to digital goods.